Shipping

Orders are processed and shipped within 72 business hours. For the North America, the average time for standard delivery is 7 to 14 business days.

For other countries, please read our shipping policy.

You can track the progress of your order by getting the tracking number provided by email or by accessing your orders from your account.

If you can't find your tracking number or have a problem with your order, contact us from the "Contact us" section or via the following email address: contact@galeries-antoinette.com.

We ship to North America, Europe, Australia and New Zealand. There is no minimum order quantity and all our deliveries are free.

If your order includes several items, it is possible that they will be sent separately, depending on available stocks and our different shipping warehouses. Don't worry, your package will arrive shortly.

If you have not received your order, contact us from the "Contact us" section or via the following email address: contact@galeries-antoinette.com.

Returns

If you wish to return a product for any reason, obtain your return slip by contacting us from the "Contact us" section or via the following email address: contact@galeries-antoinette.com.

Our products undergo strict quality controls before each shipment. However, if your product has a manufacturing defect or is damaged in any way, please send us a photo of the product (in the original packaging if possible) to contact@galeries-antoinette.com along with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.

It is possible to cancel your order if it has not yet been shipped, contact us from the "Contact us" section or via the following email address: contact@galeries-antoinette.com.

Security

Your security is our priority: our site only offers secure payment methods that are guaranteed to be safe. Your bank or credit card information will not be shared with us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor.

The "HTTPS" present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays. It is the best way to protect your data and to protect you from any hacker or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which means "secure" and which is added to the "http" protocol on the website in the address bar.